Find answers to the most common questions about our services.
1. Modify the name via local monitor:
Go to Menu >Camera >OSD>Camera Name
2. Modify the name via IE explorer:
Login the device via IE explorer
Go to Configuration >Image >OSD Settings>Camera Name
3. Modify the name via iVMS-4200:
Add the device to iVMS-4200 client
Go to Device Management >Selected Device >Remote Configuration >Image>Video Display>Camera Name
1. White balance problem is related with colour temperature, please select corresponding white balance mode.
2. Weak light transmission would results in noise which would cause image color distortion.
3. Over exposure results in white image which would cause image colour distortion.
1. Power source selection.
The power supply should have lightning protection and leakage prevention measures, and safety ground is also required. The common types are AC 220V, AC 24V, DC 12V and DC 5V. Please be aware of which kind of power source is suitable for your device. DC regulated power supply should have purification function, its standard power should be 1.5 times greater than the total power of the system.
2. Wire diameter and the transmission distance: RVV2*1.0 power cord is recommended at close distance; RVV2*1.5 and above are recommended in remote distance.
3. Voltage attenuation: One power adapter shouldn’t power too many cameras at one time, otherwise it is easy to cause the voltage instability. DC power supply can be used directly at close range, if the devices are powered remotely (100 meters far and above), it is better to use AC power supply in the middle. Generally speaking, the AC 220V power supply is converted into DC power supply. If the transformer is close to the camera, the current consumption would be lower and the picture would be more stable. If the infrared camera uses DC power supply, the power must meet the maximum power consumption. In outdoor places, waterproof box should be added in order to protect the camera.
In order to live view using Safari, the Hikvision web plug-in for Mac OS needs to be downloaded and installed.
click this link: https://www.hikvision.com/en/Support/Downloads/Tools to download Web Plugin for Mac OS.
Note: Please close all web browsers before installing the web plug-in and it only support install plug-in on Safari 12.0 or below.
1. Please kindly check whether it exist some strong interference sources nearby.
2. Please kindly check whether the voltage is stable of the camera.
3. Please kindly check whether the camera has been grounded efficiently.
DVR/NVR is a management device which realizes the function of centralized storage, local live view, search, playback and other functions.
The main difference between DVR and NVR is the function of encoding. DVR is an encoding unit, but NVR does not have this feature.
We’re here to help! Get in touch with our team for personalized support and answers to anything not covered in our FAQs.
